Never feel left out again! Up to 40" high with a non-refundable pet fee of … Follow the prompts on the screen to Select a Payment Amount, Choose a Payment Method, Agree to the Terms and Conditions, and then click "Make Payment", 4. Click "Request Maintenance". Welcome Work Orders, Residents, Non-Compliances ResidentPortal gives residents 24-hour access to pay rent, submit a work order, or just find out what is happening in and around your community. Messages are displayed upon log-in. You can now RSVP to community events and we'll keep track of the events you’ve responded to. Usually there are several payment options, depending on your property. And with seamless integration to your property management software, tracking and managing resident transactions has never been easier. Follow the prompts to fill out the form When complete, click "Send Message". However, the property management company determines what day charges are posted and made visible to residents. An alert will appear on the right side of your dashboard, making sure you can check everything off your list. 4. Resident Login {{ErrorMessage}} Username Password Sign In. After you click on the link, it will open in a new tab so that you can continue to see the guide and follow the troubleshooting steps if required. From here, you can update your Profile Photo, Password, Phone Number or Language Preferences, 1. Click on the Circle in the top right corner of your screen (it may be your profile picture), 3. You will also be sent an automated Payment Receipt email from your property, once the payment is received. Each roommate can have their own ResidentPortal account. There was an issue processing your request at this time. For assistance with community related issues, use the "Contact" section on the Main Menu. Here you can find your request ID #. ResidentPortal can be customized by property management to let you either: 1) specify an exact amount to be paid each month; 2) specify an upper limit to be paid each month; or 3) pay the entire balance each month. Everyone. Please allow up to 30 minutes for the payment to update. Click the hamburger icon to open the Main Menu. Allow residents to contact the management office about issues, leave a review, or respond to a survey. We are continually applying relevant accessibility standards to improve user … In order to make an online payment,you’ll need to register through our resident portal if you have not already done so. On the Login screen, click "Need to Sign Up? However, it is possible that your balance can take longer to update if there is an issue with the network. You can do this through ResidentPortal by clicking on "More" on the menu bar, then select "Contact Property". When moving to a new property, you will be directed to a new "Select Your Property" screen, where you will see "[your property name] - NEW" in the list. Limit of 2 pets (cat or dog) per apartment - one (1) if applicant only leases a single bedroom in a multi-room apartment. The app uses mobile friendly technology to reduce the amount of effort required for your residents to pay rent, submit maintenance orders and communicate with your on-site staff. Can I cancel a payment if I make a mistake? Amenities: Reserving amenities is easier than ever. Dynamic Resident Profile. ©2019 Entrata, Inc. All rights reserved. If you do not have this code, reach out to your community manager and they will be happy to provide it for you. Here, you can update you profile picture, email address, password, and phone number. You can verify this by entering your bank account information into the app to check the fee. Install. Community Feed: There's always something happening in your community. In-person tours now available by appointment! Please allow up to 30 minutes for the payment to update. We are continually applying relevant accessibility standards to improve user … Here you can choose to receive push notifications related to Payments, Maintenance, and/or Other Services. How do I follow-up on a maintenance request? However, it is possible that your balance can take longer to update if there is an issue with the network. To register for your resident-portal, you must provide an account number and account code. We are continually applying relevant accessibility standards to improve user … Applicant. When a payment is made through ResidentPortal, your balance due will usually update immediately. Why can't I use my preferred method of payment? Leave a review to let others know about your 5 star experience! MAKE ONLINE PAYMENTS Pay online, check the status of your payments and review your payment history. If you only have one request, click "Submit". All of this was done with an emphasis on simplicity and beauty to create a truly delightful user experience. ResidentPortal can be customized by property management to accept partial payments or require payments to be made in full. Submit and track maintenance requests anytime, anywhere. Reviews: Is your property simply amazing? Step 1 – Go to the Galloway Ridge Resident Portal official login page via our official link below. SCHEDULE A TOUR Translate. If you choose option 1 or 2, you may have specified an amount or limit that doesn't equal the full balance due. Add to Wishlist. Keep residents around longer by sending out personalized renewal offers directly to their ResidentPortal. My Home. Terms and Conditions Privacy Policy. You can select "Forgot Password" on the login screen, which will immediately send you a password reset email. To delete, add, or edit Stored Billing information, go to the main menu of the ResidentPortal App and select Payments > Stored Billing. ResidentPortal now features a Community Feed to keep you up to date on community events, announcements, and deadlines. To delete, add, or edit Recurring Payment information, go to main menu and select Payments > Auto Payments. Residents can enroll and be instantly associated to their lease. The ResidentPortal App can be customized by property management to accept partial payments or require payments in full. Paying with your checking or savings account, for example, is usually less expensive than debit or credit cards. Secure Login. Why can't I make a partial payment/Why do I have to pay in full? Did you forget to add your renter's insurance information? The ResidentPortal App can be customized by property management to only accept certain payment types (eCheck, credit card, recurring) on certain days. Some properties may also allow partial payments before the first day late, after which time they may require payments to be made in full. To delete, add, or edit Stored Billing information, select Payments from the menu sidebar (or bottom bar on tablet and mobile), then navigate to the Wallet tab. I have submitted feedback about many issues in my community, why haven't I received a response? Resident Alerts: This new section provides alerts that apply to you specifically. Some properties may also allow partial payments before the first day late, after which time they may require payments to be made in full. If you're still experiencing issues, you can also reach out to your property, to ensure they have the correct email address on file. If you have any questions or feedback, please fill out the form below, 1. If you suspect this is the case, you can either pay by money order, MoneyGram, or contact your property for more details about your account. Residents can enroll and be instantly associated to their lease. With ResidentPortal, companies can accept rent payments online, saving both time and money for on-site management teams by eliminating manual check processing. Dedicated space is available for properties to use for promotions and announcements or to sell to third party advertisers. Messages: Never miss an important announcement, event, or message from your community. Simplify business with ResidentPortal’s seamless integration with your property management software and ResidentPay™. I overpaid on rent last month, why isn't there a credit on my account? Show Password | FAQ | Internet Status | Meal System Tutorial |FAQ | Internet Status | Meal System Tutorial | How do I update my address/other contact information? One-Time Payments: Easily Submit a one time payment with the same trusted payment platform you have always used. Increase satisfaction by giving residents 24/7 access to the leasing office from the comfort of their own home. 3. We are continually applying relevant accessibility standards to improve user … First Time User. Entrata, Inc. (“Entrata”) is dedicated to ensuring digital accessibility for people with disabilities. Follow the maintenance submission workflow, adding descriptions and photos where applicable. Don't share your payment information with your roommates! To delete, add, or edit Recurring Payment information, select Payments from the menu sidebar (or bottom bar on tablet and mobile), then navigate to the Auto-Payments tab. ResidentPortal can connect your resident programs, utility connections, and other services to make it easier for your residents. Admissions:336-538-1572 Other inquiries:336-538-1500 Twin Lakes Community 3701 Wade Coble Drive, Burlington, NC 27215 Provide secure access to community information, payment and maintenance portals 24/7. Why can't I see my balance due before the 1st of the month? If your phone allows fingerprint login, you can also use that to enter the app! If you make a mistake with your payment, you do have a few options to cancel a payment that was made in error. If it still hasn't changed by that time, please contact your property from the "Contact" button on the main menu. To update your address or other contact information, click on the circle in the upper right corner of the site (could be your profile picture), then click on Personal Information. Alexa Skill: Check your account balance, make rent payments, check office hours, and ask about upcoming community events, with Alexa's ResidentPortal skill. ResidentPortal has the ability to display charges prior to the 1st of the month. You will need to contact your property directly to notify them of any issues. You can also reach us via video, email, phone, and chat. You will also be sent an automated Payment Receipt email from your property, once the payment is received. Entrata, Inc. (“Entrata”) is dedicated to ensuring digital accessibility for people with disabilities. Whether you want to reserve the clubhouse for a game night with friends, claim the pool for your epic pool party, or anything else, you can reserve them all through ResidentPortal. Recurring Payments Take a picture of your check or credit card to pay your rent. If you are unable to log into the Resident Portal, please contact the Campus Service Centre. You can do this through the ResidentPortal App by going to the main menu and selecting Contact > Email Us or Call Us. Is your payment information expiring soon? ResidentPortal has been a great tool to engage with our residents at a deeper level. ResidentPortal can be customized by property management to either show or hide credit balances. You can find your Open maintenance requests by going to the main menu of the ResidentPortal App and selecting Maintenance > Open Requests. Enroll Now! And much more! With it, you can quickly pay rent, submit a maintenance request, get announcements, communicate with your property manager, add vehicle information, and get notified that a package has arrived. Copyright © 2020 Entrata, Inc. All rights reserved. To customize which push notifications to receive, go to the main menu of the ResidentPortal App and select Settings. You will also be sent an automated Payment Receipt email from your property, once the payment is received. However, you do have a few options to cancel a payment that was made in error. You can do so by entering ResidentPortal and going to Payments > Ledger. If you do not see this area in ResidentPortal, this means your property management company has disabled the maintenance request function. If you are a current resident, please enter your login details below. MAINTENANCE REQUESTS Submit online maintenance requests and check the status of your requests. Paying with your checking or savings account, for example, is usually less expensive than debit or credit cards. The ResidentPortal App allows you to access your multiple leases (Past, Current, Notice, Future) from a single login. With that information at hand, you can then reach out to your property directly through the app by going to the main menu and selecting Contact > Email Us or Call Us. If you have additional requests, click "Submit & Add Another Issue". In order to provide the ResidentPortal App free of charge and to provide high quality services to renters such as yourself, there is fee associated to most/all payment types. You can select "Forgot Password" on the login screen, which will immediately send you a password reset email. In order to provide ResidentPortal free of charge and to provide high quality services to renters such as yourself, there is a fee associated to most/all payment types. If our office is closed, your call will automatically forward to the appropriate after-hours number. Unfortunately, the ResidentPortal team is unable to provide assistance with problems in your community (noise, trash, maintenance, smoking, neighbors, etc.). How do I update my information if I moved apartments? We allow pets which are up to 100 pounds on our first floor, and up to 50 pounds on our second, third and 4th floor. When a payment is made through ResidentPortal, your balance due will usually update immediately. Resident. Entrata, Inc Lifestyle. Events: With the addition of the Community Feed, keeping up to date on Community Events has never been easier. : Log in to ResidentPortal today to have the office at your fingertips, 24/7. Use the classifieds section to post items to your community. Set up an Automatic Payment and never worry about paying your rent on time again! If it still hasn't changed by that time, please contact your property from the "Contact" button on the main menu. Terms and Conditions Privacy Policy. When a payment is made through the ResidentPortal App, your balance due will usually update immediately. RentNotify: Sends push notifications to your device, reminding you to pay rent. Approval is required prior to bringing your pet to the community. 5. The ResidentPortal app provides a convenient way to pay rent, submit maintenance orders with photos, and communicate with your apartment community all from your mobile phone. Property Services: Some days you just can’t make it to everything on your to-do list. Your bank account should reflect the debited amount (or a Pending amount to be debited) by the next business day. Please allow up to 30 minutes for the payment to update. To submit a maintenance request through ResidentPortal, select "More" from the menu bar, and then select "Request Maintenance" main menu. ", 3. ResidentPortal can be customized by property management to only accept certain payment types (eCheck, credit card, recurring) on certain days. You will also be sent an automated Payment Receipt email from your property, once the payment is received. You can do so by entering ResidentPortal and going to Payments > Recent Payments. Resident Portal Login The resident portal is a free online service built to assist you in managing your account with South Campus Commons. Yes, We Are Open! You cannot currently cancel a payment in the ResidentPortal App. ©2019 Entrata, Inc. All rights reserved. Welcome to ResidentPortal Create Account; Log In; Download the Resident Portal App here: With ResidentPortal, you can take care of it all! From this screen you can also view your Open Requests and Past (completed) Requests. Follow the prompts on the screen to choose Payment Frequency, Payment Amount, Payment Day, Start and End Months, Agree to the Terms and Conditions, and then click "Add Auto Payment", 1. We are continually applying relevant accessibility standards to improve user … Have fun browsing the Portal on your mobile, tablet, or desktop. Resident Login 2502 Babcock Road, San Antonio, TX 78229 (210) 614-3343 Residents can manage their profile and preferences including communication, document retrieval, and history and even connect with other residents. Have fun browsing the Portal on your mobile, tablet, or desktop. If you have chosen options 1 or 2, you may have specified an amount or limit that doesn't equal the full balance due. set up my account. You are limited to view only access in ResidentPortal. 18,181. Resident Login Community Rewards Join Our Team COVID-19 Response Managed By. Stay up to date with the latest news from Entrata. How do I confirm my payment was processed correctly? Referrals: Love where you live? When moving to a new property, you will be directed to a new "Select Your Property" screen, where you will see "[your property name] - NEW" in the list. We are continually applying relevant accessibility standards to improve user … Please try again. Amenities: Reserving amenities is easier than ever. Contact our property management team directly from the app. Entrata, Inc. (“Entrata”) is dedicated to ensuring digital accessibility for people with disabilities. Cats and Dogs Welcome (some breed restriction see below) Maximum Pets per Apartment: 2. Use our online resident portal to pay your rent online and submit maintenance requests. Enter your information as you entered it on your application & click "Create Account", 1. Here you can see Open Requests, Past Requests, and contact information from your property. Unfortunately, the ResidentPortal App team is unable to provide assistance with problems in your community (noise, trash, maintenance, smoking, neighbors, etc.). Whether you want to reserve the clubhouse for a game night with friends, claim the pool for your epic pool party, or anything else, you can reserve them all through. Entrata, Inc. (“Entrata”) is dedicated to ensuring digital accessibility for people with disabilities. It doesn't matter if you're an affordable property or conventional property, residents can and will pay electronically. Likewise, if you have made a late payment or a payment that was returned due to an invalid account number or insufficient funds, your account may have been placed on Certified Funds Only. Forgot Password? To submit a maintenance request through the ResidentPortal App, select "Maintenance" from the home screen or main menu. ResidentPortal provides a secure environment for residents to check their account balance and pay rent online. If you have any issues, please follow our troubleshooting guide below. Welcome to ResidentPortal Create Account; Log In; Welcome to Resident Portal. Maintenance Requests: Submit maintenance requests with pictures of the issues. UCalgary Affiliate The following with an affiliation to the University of Calgary can apply: post doctorates, researchers, interns, University of Calgary staff, and visiting scholars. Contact your Property for more information. If shown, the credit balance will be displayed as a negative number, and can be found by selecting "Payments" from the home screen or main menu. The flexible design and comprehensive customer features of Entrata' web tools have boosted our leasing activity and resident retention. Some options are cheaper than others. However, it is possible that your balance can take longer to update if there is an issue with the network. Receive important updates and community announcements all in one convenient place. Entrata, Inc. (“Entrata”) is dedicated to ensuring digital accessibility for people with disabilities. Palm Lake Residents Internet Portal. Documents, Action List, Directors Report, Financials. If you do not see this area of the app, this means your property management company has disabled the maintenance request function. You are limited to view only access in ResidentPortal. The ResidentPortal App can be customized by property management to let you either: 1) specify an exact amount to be paid each month; 2) specify an upper limit to be paid each month; or 3) pay the entire balance each month. Alert your residents about upcoming service, changes in schedule, or community events. Entrata, Inc. (“Entrata”) is dedicated to ensuring digital accessibility for people with disabilities. Parcel Alert Notifications: Get notified when your packages arrive. See something listed here that you can't access? If you're still experiencing issues, you can also reach out to your property, to ensure they have the correct email address on file. After that, you can quickly change your property or unit by selecting "Change Unit/Property" from the app main menu. Refer a friend. Mobile Friendly/Responsive Templates: Our new ResidentPortal was created with mobile in mind. ResidentPortal gives property managers tools to communicate easier and reduce turnover. Rentable Items: Is there something missing from your apartment that would make your life better? If you suspect this is the case, you can either pay by money order, MoneyGram, or contact your property for more details about your account. You will need to contact your property directly to notify them of any issues. Have an idea that will make the app better? The ResidentPortal App can be customized by property management to either show or hide credit balances. Resident Portal. Usually there are several payment options, depending on your property. Properties can now offer services like Laundry Service, Dog Walking, or Maid Services for residents who need a little help. And much more! There you can cancel your payment prior to 5:30pm Eastern of that day. How long will it take for the payment to show on my account? Include a picture of the problem by accessing your phone's camera right from the app. Pet Fee per Pet: $300 (non refundable) Monthly Pet Rent per Pet: $25 . If the issue persists, please contact our Customer Care Team at 833.710.6869 for assistance. Click the Payments icon on the top navigation bar, 2. The ResidentPortal App has the ability to display charges prior to the 1st of the month. To update your address or other contact information, go to the main menu of the ResidentPortal App and select My Account > Edit Info or Contacts. You can verify this by entering your bank account information into the app to check the fee. These are found on your paper bill or welcome letter. Submit Feedback under "App Feedback". Click on"Make a Payment" on the Right side of your screen, 3. Your property may have certain items available to rent, including parking spaces, garage units, TV units, beds, etc. Please allow up to 30 minutes for the payment to update. Login. Then select "Request Maintenance" and follow the maintenance submission workflow, adding descriptions and photos where applicable. Why doesn't my Auto Payment pay the full balance due? Some options are cheaper than others. The community experience only gets better when you live with people you know. Residents can submit and track the status of maintenance requests online and receive automatic notifications. If shown, the credit balance will be displayed as a negative number on the app, and can be found by selecting "Payments" from the home screen or main menu. Follow the prompts on the screen to complete details of the maintenance issue. However, the property management company determines what day charges are posted and made visible to residents. ... Resident Alerts: ... Future) from a single login. Your bank account should reflect the debited amount (or a Pending amount to be debited) by the next business day. Recurring Payments: Easily schedule new auto-payments, ensuring your rent will never be late. There you can cancel or void your payment prior to 5:30pm Eastern of that day. We are continually applying relevant accessibility standards to improve user … Likewise, if you have made a late payment or a payment that was returned due to an invalid account number or insufficient funds, your account may have been placed on Certified Funds Only. : Download the ResidentPortal App today and have the office at your fingertips, 24/7. However, it is possible that your balance can take longer to update if there is an issue with the network. Classifieds: Have something to sell, but are concerned about telling the whole world? Forgot your password? The ResidentPortal App makes life easier! You can find your Open maintenance requests by selecting "More" on the menu bar of ResidentPortal and selecting My Apartment > Maintenance Requests. Select that property and complete the enrollment steps. Provide secure access to community information, payment and maintenance portals 24/7. The app automatically routes your call to the appropriate after-hours number when the office closes. Entrata, Inc. (“Entrata”) is dedicated to ensuring digital accessibility for people with disabilities. When a payment is made through the ResidentPortal App, your balance due in the app will usually update immediately. Allow residents to review renewal offers and even sign their lease from the ResidentPortal. Contact Property: Contact your property directly from the app. Sure you can verify this by entering your bank account should reflect the debited amount ( or a Pending to! 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Number or Language Preferences, 1: never miss an important announcement, event, or community,! If our office is closed, your call to the Galloway Ridge Portal... Payment Receipt email from your property directly to notify them of any issues, use the `` contact '' on! Requests Submit online maintenance requests with pictures of the month with disabilities account with South Campus Commons your bank should. Sign in South Campus Commons Payments and review your payment, you must provide an account number and code. Address, Password, phone number their profile and Preferences including communication, document retrieval, and history even! Register for your resident-portal, you can cancel your payment information with your payment history notified when packages... Paying with your checking or savings account, for example, is less! Account '', 1, check the status of maintenance requests with pictures of the.... 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