helps students understand different personality types they may encounter when working with customers. You can also have students tape the index cards to your wall or bulletin board to serve as a reminder of good customer service habits on a daily basis! Ultimately, these lessons and resources help your students learn a number of critical concepts and skills related to customer service. Dealing with Difficult Customer Personalities helps students understand different personality types they may encounter when working with customers. Based on a given scenario, the student will create a customer backstory to explain why they acted in a certain way. In total, the Customer Service module has nine class hours’ worth of curriculum content to help teach the customer service skills. The theme of this lesson is customer service. Problems with In-Person Customer Service teaches students common problems that may occur when working face-to-face with a customer. Project management is provided by the Butte County Office of Education… If you need to teach other career readiness skills like communication and professionalism, this curriculum system could help you hit all of your course topics! helps students understand the common traits of a loyal customer and why customer loyalty is important to the success of a business. This lesson illustrates the need for great customer service and explains how to provide customers with the service they expect. Making an effective lesson plan takes time, diligence, and an understanding of your students' goals and abilities. In this customer service lesson plan, students also fill out a worksheet with short answer questions about customer service. Curriculum Standards. Money Instructor is a member-based website created to teach basic money skills to students. Students include the four characteristics of good customer service throughout the report when explaining how they would handle the situations. CUSTOMER SERVICE INTRODUCTION LESSON PLAN . In addition, you can wrap everything up with the optional current event assignment that instructs students to write a report about customer service. Students work in groups to answer the first question on the sheet, then present their answer to the rest of the class. After everyone has finished their role play scenario, it’s time to check for student understanding. emphasizes the role that written communication plays in providing good customer service. As a whole, these lesson plans can fill six hours of class time and provide a variety of ways for your students to learn and practice customer service skills. Why do you feel that way? Learn what it is and how it impacts business and consumers. The lesson has four main objectives for students: The lesson plan includes step-by-step directions for you to follow, along with instructional materials, related resources, and teaching strategies. That means some of the references specifically apply to someone working in the hospitality industry. Students develop ideas and methods for determining the needs and wants of customers. As a result of this lesson, students will: 1. Business&ITCenter21 is a digital curriculum … Students pick a customer service scenario (provided as a lesson resource) and brainstorm strategies to provide a good experience. Customer Service Lesson Plan Learning Objectives. Students discuss good customer service skills and problems they have when they buy items. … Free Customer Service Lesson Plan Customer service and interpersonal skills are important to any area of employment. To make your life easier, we’ve put together a list of, The Importance of Customer Service Skills from Texas CTE, Customer Service Lesson Plans from Money Instructor, Demonstrating Effective Customer Service Skills from Scott Yamahata, Customer Service Module from Business&ITCenter21, 1. The module content is presented according to the four phases of learning with an accompanying summative assessment: In the Explore phase, students will complete two introductory activities. Offer examples of poor customer service. Welocome to our free exercise on activity-based costing. After creating backstories, students will take part in a discussion on how to deal with difficult customers. After the anticipatory set, it’s time to move to the included PowerPoint presentation, during which students can take notes. For Teachers 10th - Higher Ed Students discuss good customer service skills and problems they have when they buy items. You can either instruct students to answer the questions in their class journal or as part of a class discussion. Words and expressions for … How to Solve Problems teaches students how to take a win-win approach to solving problems for customers. The teacher explains an example scenario of a parent who is angry about their child getting poor grades, and how a teacher can effectively use customer service skills to make it a win-win situation. Determine the meaning of words and phrases as they are used in a text, including analyzing how an... Materials. In addition, they’ll learn how to use that information to provide better service. The Importance of Customer Service Skills, Demonstrating Effective Customer Service Skills, Business&ITCenter21 is a digital curriculum system. The main downside of this resource is the lack of materials included. The only thing to note is that the module is part of an overall curriculum for career readiness and business teachers and can’t be purchased as an individual piece. In addition, if you want to implement these lesson ideas, you’ll need to create supplemental materials to go along with them. … When teaching these skills to people, make sure they know what good customer service is and how to incorporate it into their jobs. Students will observe the scene and offer constructive criticism of how the server could have provided better customer service. Customer service should be relatable. To make your life easier, we’ve put together a list of the four best customer service lesson plans: In this blog, you’ll learn about each resource to help you decide which one(s) to use in your career readiness classes. This two-part lesson is the perfect way to introduce customer service skills in any class. In this lesson, students will understand the importance of quality customer service by determining ways to provide service that anticipates customers' needs, and creates a successful business in the Hospitality and Tourism Industry. Students read an article about the opinions of business travellers on the customer service at hotels in different parts of the world. After reviewing the scenarios, you can hold a class discussion based on recommended questions related to each scenario. teaches students common problems that may occur when working face-to-face with a customer. It’s important to incorporate examples in your lesson plan. Click below to get your free customer service lesson! By: This will require students to complete a questionnaire about a recent customer service experience they had at a local business. Overall, the Importance of Customer Service Skills lesson is an excellent resource for any teacher. This “reflection” helps students think about the overarching concepts of customer service in relation to their own experiences. Now it’s time to introduce students to the difference between reactive and proactive customer service. Education Agency ( TEA ), a teacher in any class content to help teach the customer service as for. This hands-on approach will help your students into pairs is and how it impacts both businesses and consumers thinking answer! Hand out index cards to each scenario take a win-win approach to solving problems for customers crucial readiness... ’ worth of curriculum content to help the employee do better next time at... Development opportunities among employees acting out the customer service experience they had at a local.. Vocab words with Difficult customers by reviewing three provided scenarios the student will act out a scenario they came with. Students develop ideas and methods for determining the needs and wants of customers strategies to provide a good.. Experiences in relation to their own experiences unfortunately, the student will create a customer ’ time... Help you teach good customer service lesson plan on customer service throughout the report when explaining how would! 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