And because SmartFriend is a Level 2, or premium, support service, I would need to pay a fee of between $50 and $100. HP has all the tools it needs to offer top-class support — but the execution is lacking. HP product support Out-of-warranty Service and extended warranties Product troubleshooting Download drivers Support forums Product manuals Register an HP product Replacement parts Register your HP Care Pack. Submit, manage, and check support cases for business hardware and software products with a valid warranty, HP Care Pack or support agreement. HP product support Out-of-warranty Service and extended warranties Product troubleshooting Download drivers Support forums Product manuals Register an HP product Replacement parts Register your HP … Also, the call took 28 minutes and 23 seconds — much longer than it should have. Then things got a bit pushy. It started off well enough. However, this does not apply to products that are sealed or are not upgradable  by the customer. © I sent a Facebook message to the HP Support account (@HPSupport) and received a reply just short of 3 hours later. Servers, switches, other HP Enterprise systems, might be found at HPE (HP Enterprise) support. At HP, we are dedicated to providing you with the best customer experience. I tried again later, but lost the ability to type after a few prompts from the virtual agent. Go. We went undercover to test HP's tech support. The case says you wanted to extend the warranty. HP's social media support is helpful but the Facebook team could be quicker to answer. Want to post your question and get help? HP offers a variety of service add-ons including extended coverage and out-of-scope support plans to meet your needs. He installed the latest driver, then changed some of the volume levels. The 14.99 charge sounds like it is for HP Smartfriend, the department that handles software issues as HP offers a limited software warranty for 90 days if you have ever called for support with a software issue you will be referred here. Instead of leaning on a human, HP directs you to the Virtual Assistant, or chatbot. Products Support Inc. offers several OEM products and manages a wide range of products for our business partners. The redesigned support site looks great and has tons of resources, but I faced too many roadblocks trying to get a human on the phone and live chat. If a laptop can be easily opened, HP won't void your warranty for upgrading the RAM or storage. Phone support. Our complete and robust line of products are engineered to legendary HP quality standards—backed by our service, support, training and industry-leading warranty. I didn't have to wait very long to speak to Ratan, a friendly agent who asked for the serial number of my laptop. We also asked two HP-specific questions about reducing the background noise of the onboard microphones and extending the warranty of the laptop. By the time I hung up, I had wasted 10 minutes and 38 seconds. HP will not support for this product). I declined his $20 a month with a $35 activation fee offer, and then a one-time fee for a one-time help deal. Contact Support. HP has call centers in the US, Canada, Mexico, Costa Rica, the Philippines, India and El Salvador. You can reach HP's phone support by dialing 888-698-3762, or by calling the direct line for each product line: Envy (1-800-836-3963), … Still, I could have gone without that extra pressure. When the dust settled, HP delivered great support on social media and its website is a useful tool when it works. Also, order software drivers and recovery disks, check status on orders for drivers and disks, and find product … I was surprised when he explained that if my computer isn't sent in for repairs before the warranty expires, I could claim the money as a rebate at the end of the period. Unfortunately, my laptop got stuck in Windows 10 S mode so I had to download an app from the Windows Store, which took a bit of time. Learn about HP laptops, pc desktops, printers, accessories and more at the Official HP® Website Thank you for participating in the HP Community Forum. There is even a separate page for WIndows 10 problems, a resource that is becoming increasingly important with every botched OS update. For the varied demands of everyday business, the HP Elite, HP Pro, and HP Z series products provide businesses with options for just about any need. My first call to HP's chat support, made on a Thursday at 2:41 p.m., was, in a word, stressful. If your company has a service contract with HPE, contact your service representative. Find support contact options like chat, phone or email for your HP Products, HP fraudulent caller alert - protect yourself from scams, Learn what to do if you are contacted by fraudulent callers posing as HP representatives.This could be a scam; do not provide any personal information.View article. Jivan sent me detailed instructions on how to access the Windows 10 Sound settings to change the microphone sound levels and disable the sound effects options. There is also a new health dashboard where you can see the health of your battery, storage and security tools. Finding those numbers is a challenge; I had to use the product-detection tool to find the correct number, which would have been a problem if my device was on the fritz. I was bounced around from one contact page to the next, and asked to sign in every time. Accidental damage protection can be purchased separately, and includes 24/7 tech support, pickup of damaged goods and in-home service for select goods. Please note: The product colour and look & feel may vary from the visual representation on the Website. Locate contact us HPE technical sales or support, partner support and financial services resources via phone, chat, or email. Products Support Inc. Products Support, Inc. is a full service manufacturing facility known throughout the Aerospace, Defense, Military, and Commercial industries as a partner that can be counted on for superior products and services. My elation from waiting no more than 2 minutes for Coman to answer was quickly tempered when she told me that only the SmartFriend department could help me download the new Edge browser. For what it's worth, Martin's tone wasn't aggressive, and he closed by telling me to call back and assuring me I'd get help. I started my search by using the nifty "Let HP detect your product" tool. The next-generation Hewlett Packard Enterprise support portal for business, enterprise, and IT users. I asked how else I could extend the warranty and Mukhtar's not-so-helpful answer was "HP.com." HP's tech support is hit-or-miss. Unfortunately, she didn't know about the "Reduce background sound" option in HP's Audio Center app. My question about how to reduce background noise picked up by my mic was adequately resolved, if not entirely. Contact official HPE sales and support resources. Every HP consumer laptop comes with a one-year warranty on parts and labor with 90 days of software support. © Copyright 2020 HP Development Company, L.P. https://store.hp.com/webapp/wcs/stores/servlet/HPHeaderServices?storeId=10151&cb=cartStatus&callback=jQuery18308251954314816363_1459802963388&_=1459802965974, https://www8.hp.com/us/en/search/search-results.html?ajaxpage=1&jumpid=se_r1002_usen_ac_hp#/page=1&/qt=, https://store.hp.com/us/en/SearchDisplay?searchTerm=&beginIndex=0&catalogId=10051&langId=-1&pageSize=50&pageView=grid&resultCatEntryType=2&sType=SimpleSearch&searchSource=Q&storeId=10151&jumpID=se_r1002_usen_ac_st, https://hp.com/cma/ng/lib/exceptions/privacy-banner.js, Click or use the tab key to select your country, https://iapproltautocm.austin.hp.com/hp-iap-autocomplete/search?companyCode=HPI, https://store.hp.com/webapp/wcs/stores/servlet/SearchComponentAutoSuggestView?coreName=MC_10001_CatalogEntry_en_US&serverURL=http://g1t4186.austin.hp.com:9081/solr/MC_10001_CatalogEntry_en_US&langId=-1&storeId=10151&catalogId=10051&showHeader=true&lang=en. 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