Another difference with the new Polaris lounges is their stricter access requirements. We worked with ergonomics experts and ran two rounds of sleep test to create the most comfortable inflight experience yet. United recently became the first airline to operate all three variations of the 787 Dreamliner when it took delivery of its first 787-10. That's $750 toward travel when you redeem through Chase Ultimate Rewards®. Seat selection on the 767 follows the same guidelines as the 777s. Today we’ll focus on this mixed part of the fleet, and talk about the tools you can use to increase your odds of flying in a modern Polaris cabin. You can tell you’re on an updated plane by looking for the 1-1-1 configuration (rather than the 2-2-1 on the older layout). Except for 773- and 781-operated flights, and those markets selling Premium Plus, Polaris-equipped planes have not been allocated to specific routes. Featured photo by Zach Honig/The Points Guy. Savvy TPG readers were hopefully spared from some of the more unpleasant surprises and knew what airports and aircraft to seek out to get the full Polaris treatment. United isn’t retrofitting its domestically-configured 772s, only the international ones. I quickly logged into ExpertFlyer and, lo and behold, the five-hour regional hop to the Maldives had been upgraded to an A350 with Qsuite! Check the box for business class and click Search. United’s Vice-President of Marketing Mark Krolick says that by the end of 2020, “We should have the majority of the international widebody fleet reconfigured … the only possible exceptions to that would be any aircraft that are slated for immediate retirement.”. At 22 inches wide, SeatGuru says that the seats on the 772 are one inch narrower than the 77W, but when TPG Senior Writer JT Genter flew the first 772 retrofitted with Polaris seats, he said it felt the same as the 77W. While it will be a while until these seats are actually representative of United’s long-haul fleet, this product is undeniably a huge step up from the one it replaced. Middle East . United Polaris pre-departure champagne. For an explanation of our Advertising Policy, visit this page. Complicating matters further is the carrier’s announcement earlier this year of a different approach to certain 767s. Asia. Solo travelers should opt for an odd-numbered window seat, while couples traveling together should pick a center D/F pair in an odd-numbered row. Oceania. If you scroll down the homepage, you’ll see a box on the left with all the different types of alerts you can set. A custom scent, curated music playlist and subtle mood lighting also come together to create a memorable sensory experience. Of course, it would have been difficult to know what 2020 would look like. These seats are closer to the window and offer much more privacy than the even row window seats, as you can see below (the odd-numbered seats are in the front and back, while the even-numbered row is in the middle). Three 787-8s and one 787-9s are still in progress. United MileagePlus miles are relatively easy to earn, both from cobranded cards like the United Explorer Card  and by transferring Chase Ultimate Rewards points at a 1:1 ratio. One of them is a new aircraft alert. How to Earn Miles to Book Polaris This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). If you’re willing to take the risk of ending up with the old eight-across business class seat, you should still do your research before booking. Stay connected with United. Between frequent sales on purchased miles and two new transfer partners (American Express Membership Rewards and Capital One) it’s easier than ever before to top up your LifeMiles balance. United’s Polaris tracker shows that one 787-8 and three 787-9s are currently flying in the new retrofitted configuration. For example, 60,000 points are worth $750 toward travel. United actually has a clever “Polaris tracker” on its website that shows the progress, and just like Premium Plus, they plan to add one newly equipped … Related: The 9 best credit cards for flying United After that our next choice would be a slightly less private even-numbered window seat, followed by a seat in the center section. Either $5 or 5% of the amount of each transfer, whichever is greater. United Polaris is a reinvention of our international premium cabin travel experience, offering elevated comfort and service from lounge to landing for a restful night's sleep in the air. You’re good to go if you’re flying a 777-300ER or 787-10, but that’s where the certainty ends. KrisFlyer points are also incredibly easy to earn because they are a 1:1 transfer partner of all three major transferable points currencies: Chase Ultimate Rewards, American Express Membership Rewards and Citi ThankYou Rewards. ExpertFlyer offers a number of different search options, but you’ll want to make sure you’ve selected the seat map search before filling in the info for your chosen flight. View list below for exact numbers. Don't miss a shred of important travel news! The airline was always stingy with saver-level business-class award space, but the same routes that were deemed premium enough to get the new Polaris seats first are now some of the hardest ones on which to find award seats. This means that you have an almost 75% chance of scoring an updated onboard product. Editorial Note: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Overall, of the aircraft that have been started, that’s a 62-percent chance of getting Polaris. So far, the first five have opened in Chicago (ORD), Newark (EWR), San Francisco (SFO), Houston (IAH) and Los Angeles (LAX). The new Polaris lounges have been a huge step up from the carrier’s tired old United Clubs and Global First lounges. *Bonus value is an estimated value calculated by TPG and not the card issuer. While the Polaris soft product (food, service, amenities) rolled out a little early, the full experience, including the redesigned modern seats, launched in early 2017 when United took delivery of its first Boeing 777-300ER. While Aeroplan passes on massive fuel surcharges for some airlines, including Lufthansa, they don’t for United. 2X points on dining at restaurants including eligible delivery services, takeout and dining out and travel & 1 point per dollar spent on all other purchases. We can see from the Polaris tracker that 27 of the 38 Boeing 767s have been retrofitted vs. only one of the 12 787-8s. Disclaimer: The responses below are not provided or commissioned by the bank advertiser. A RED VENTURES COMPANY. Originally United’s plan was to reconfigure some 777-200 aircraft with the new seats this year, though they’ve been having significant issues with Zodiac , … This means that some of the most modern birds in United’s arsenal are still sporting an older 2-2-2 layout in business class with limited privacy. While all of United’s international business-class seats are now branded as Polaris, only some of the carrier’s long-haul flights currently offer the complete experience, including the new seats and lounges. Nightly Recharge™ automatic recovery measurement Discover your potential with Polar Unite, the fitness watch that helps you combine your training, recovery, and daily life for perfect balance. It’s up to you to decide how much you care here and how much risk you’re willing to take. I would like to subscribe to The Points Guy newsletters and special email promotions. We may receive compensation when you click on links to those products. United has since taken delivery of all 18 of the 777-300ERs (also referred to as “77Ws”) that is has on order. This guide will hopefully help clear this up and serve as the definitive guide on where to find and what to expect in United’s full Polaris business class. If you’re not familiar with ExpertFlyer, you should start by reading this beginners guide. Meanwhile the retrofitted 777-200s feature 50 of the same seats, with 32 in the forward cabin and 18 in the rear. These include United’s own MileagePlus program, Air Canada’s affiliated Aeroplan program, Avianca LifeMiles and Singapore’s KrisFlyer program. While not a perfect indicator, a change in seat assignment often corresponds to a change in aircraft type. This flight is operated by a 777-200ER, and we know from United’s Polaris tracker website that 37 of the carrier’s 51 772s have completed the retrofit process. We’ll start by discussing the 777s, which make up the bulk of the Polaris fleet. View our latest valuations here. Sign up for our FREE bi-weekly email updates. That's $750 toward travel when you redeem through Chase Ultimate Rewards®. Terms apply to the offers listed on this page. No PlusPoints will be deducted until an upgrade is received, and members will ultimately only be charged PlusPoints according to the most valuable upgrade received. ALL RIGHTS RESERVED. Restaurant-quality dining. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered. Photo: Gabriel Leigh. It’s much more of a mixed bag when it comes to retrofitting existing aircraft with the new Polaris seats. The airline’s current Polaris-equipped fleet actually breaks down as: Boeing 777-300ER: 21 of 21 (new) Boeing 777-200ER: 38 of 51 (retrofitted) Boeing 787-10: 11 of 11 (new) Boeing 787-9: 1 of 25 (retrofitted) If you want to get a better look at the newest plane in United’s flight you can check out Zach’s behind-the-scenes tour of the 787-10. This site does not include all credit card companies or all available credit card offers. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). A state-of-the-art space starts with easy aisle access at each seat. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered. Polar Unite motivates you to stay consistent in your training and makes staying fit and healthy a … United has designated Newark and San Francisco as its 77W bases, using them to operate the following routes: While United launched the 77W on its flagship San Francisco to Hong Kong route, as of October 26th, 2019, the carrier will be upgrading capacity and switching from one daily 77W flight to two daily 777-200 flights. Editor’s note: This post has been updated with additional fleet information. A RED VENTURES COMPANY. This post contains references to products from one or more of our advertisers. How to check if a United Airlines flight offers the new Polaris seats? In between those two extreme ends of the spectrum (with the 767-300ERs and 777-200ERs), there’s a whole lot of gray area. If you’re booking on something other than a 777-300ER or a 787-10, it’s a good idea to call United first to verify that Polaris seating is available on the flight you’re scheduling. I flew United 777-300ER Polaris between San Francisco and Hong Kong a couple of months ago, and had a good experience. Each of the Polaris lounges features an open and airy design, restaurant-quality a la carte dining, and an aviation-themed cocktail menu. United has revealed its progress graphically in the slides up top or you can track progress of the Polaris seat and lounge rollout here. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. Thankfully United has come a long way since those early days, taking delivery of new aircraft equipped with the sleek Polaris cabin and retrofitting dozens more. United’s 777-300ERs feature 60 Polaris seats in a customized 1-2-1 configuration, with 28 seats in the front cabin and 32 in the rear. As a result, it’s critical that you do your own homework. You can look at any of United’s routes operated by a 787-8 to see just how variable it is, but let’s use UA35 from San Francisco (SFO) to Osaka, Japan (KIX) as an example. The disconnect between expectation and reality created some real disappointment, especially for business-class passengers who shelled out thousands of dollars only to be seated in the infamous eight-across, “dorm-style” cabin. Unfortunately, this isn’t foolproof, as United’s 767-300ERs and 777-200s are all listed the same way (“763” and “772”, respectively). More and more Boeing 767-300ER and 777-200ER offer the seats as well. Our focus as we developed the United Polaris experience was on providing our international travelers with what they've asked for: better sleep in the sky. On the results page (which may take some time to load), you’ll see the bad news: on a number of future dates, including Feb. 19, 2020, UA881 appears to be operated by the old eight-across configuration, a far cry from the sleek Polaris seats. A workout tracker will make all your hard work visible – you’ll always know how demanding your workout was and how many calories you burned. United’s approach to rolling out its new Polaris premium-class product has been a long-running saga. The Points Guy will not sell your email. Window seats (A and L) in odd-numbered rows are the best choice for all passengers, as there’s no way to sit next to someone you’re traveling with in this 1-1-1 layout. It also hopes its 25 787-9 aircraft will be kitted out by that time as well. Either $5 or 5% of the amount of each transfer, whichever is greater. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). The new Polaris cabin looks very sleek and is especially blue, due in large part to the aggressive use of mood lighting. If you notice a flight with a business-class cabin in a 2-2-2, 2-1-2 or the dreaded 2-4-2 configuration, you’ll likely wind up with the pre-Polaris product. Since you’ll find Polaris primarily on long-haul flights to Europe, Asia and South America, we’ll focus on those destinations. Please view our advertising policy page for more information. This means that you have an almost 75% chance of scoring an updated onboard product. At the time of writing, this route has had the new Polaris seats for just one of this week’s three flights, with the old 2-1-2 configuration for the rest. 2X points on dining at restaurants including eligible delivery services, takeout and dining out and travel & 1 point per dollar spent on all other purchases. Avianca LifeMiles has risen from obscurity to rapidly become one of the most popular ways to book Star Alliance awards. The airline expects its remaining 11 787-8 to also be fitted with Polaris by the first quarter of 2021. It wasn’t just United’s aging fleet that was in desperate need of a facelift, and part of Polaris includes bringing the ground experience up to modern day standards. Please view our advertising policy page for more information. Both configurations offer 78 inches of pitch. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. United’s handy Polaris tracker website (above) paints a fairly complete picture, but it’s typically a bit delayed. ALL RIGHTS RESERVED. ExpertFlyer (which is owned by TPG parent company Red Ventures) is one of the most powerful technological tools that award travelers have at their disposal, and learning the ins and outs of this search engine is an important step towards advancing your points and miles prowess. Couples traveling together should pick seats D and G in an odd-numbered row (shown below) so they’ll be able to communicate during the flight. NOTE: This is The Points Guy’s permanent page on United Polaris. I quickly changed our reservation back to a middle pair of seats, but without AwardWallet’s help, I might have missed this important change. Just like there are certain planes (777-300ER and 787-10) that guarantee you the full Polaris experience, there are ones (787-8 and 787-9) that almost guarantee that you won’t get Polaris seats, at least not yet. Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Of course if you’re especially worried about an equipment swap (because you’re flying an airline with a non-homogenous fleet), ExpertFlyer is once again your best tool. Let’s use UA881, United’s daily nonstop flight from Chicago-O’Hare (ORD) to Tokyo-Narita (NRT) as an example. Even though all United business-class tickets are now marketed as Polaris, it takes a little bit of research to make sure you’re actually getting the full experience. While the Polaris soft product (food, service, amenities) rolled out a little early, the full experience, including the redesigned modern seats, launched in early 2017 when United took delivery of its first Boeing 777-300ER. Elite members with Star Alliance Gold designation on their boarding passes don’t get automatic access when flying economy (as they would with regular United Clubs). A Polaris Update and Polaris Mod Schedule to indicate the status of specific aircraft are maintained by those that manage the United Airlines Fleet Website. Here are the one-way award ticket costs for Polaris flights: Aeroplan should have access to the same saver award inventory as United, and you can book directly on their website. We’ll do our best to update this guide as additional planes are retrofitted and new routes are added. Longer flights are attractively priced as well, with one-way Polaris awards costing the following amounts: While LifeMiles did recently announce changes to partner award rates within the U.S., these didn’t extend to Polaris, so if you can find I class availability with United, Avianca should be able to book it. The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. However, you also have to realize that United hasn’t even started on the 767-400ER or the 787-9s, of which fleet-tracking website airfleets.net says United has 16 and 25, respectively. You have two great ways to keep an eye on your reservation and know in advance if your flight is getting a serious upgrade or downgrade. This site does not include all credit card companies or all available credit card offers. United has since taken delivery of all 18 of the 777-300ERs (also referred to as “77Ws”) that is has on order. © 2021 THE POINTS GUY, LLC. Long before the first Polaris lounge opened or the first plane to feature the new Polaris seats completed a single flight, billboards and TV ads were popping up all over the country promising a re-imagined flying experience “from Ahhhh to Zzzzzz.”. United has come a long way towards making the Polaris product actually representative of its long-haul fleet, but it still has a ways to go as well. This site does not include all credit card companies or all available credit card offers. Simply fill in your flight information and ExpertFlyer will send you an email if it detects a change in your scheduled aircraft type. Related: The ultimate guide to United Polaris, And of course, even if your flight is scheduled to be operated with an updated aircraft, there’s nothing preventing a last-minute equipment swap. While the 787-10 seats the most passengers of the various Dreamliner configurations, it has the shortest range at only 7,400 miles. Due to the smaller fuselage of the 767, the Polaris seats here are 24 inches wide and have 75 inches of pitch. This well-rounded, ultra light fitness tracker helps you sleep better, train smarter, and find the balance in your life – it's your assistant on your way to better fitness. That’s an awfully long time to have an aircraft out of service, but as you’ll see below, it was certainly worth the wait.Once I saw that this particular plane had mad… United Airlines’ Polaris business class service has won over many flyers since it replaced United BusinessFirst and United Global First back in 2016. If you’re looking to fly United’s new 787-10 on a transcontinental route, it’s cheaper to book through Avianca than United. Photo: United Airlines. When it comes to planes featuring the new Polaris seats, as it stands: All 777-300ERs and 787-10s have the new Polaris seats; 25 of 38 767-300ERs getting the new seats already have them, with the remaining expected to get them in 2020; 35 of 51 777-200ERs getting the new seats already have them, with the remaining expected to get them in 2020 But at this point, with roughly 100 Polaris-equipped planes in its fleet, United is doing a much better job delivering on its hefty marketing promises. However, this doesn’t mean that your flight will feature United’s new Polaris seat, or even the new Polaris lounge. With China and Hong Kong flights currently grounded, the 77Ws typically appear on the following long-haul routes from Newark (EWR) and San Francisco (SFO): Meanwhile, the 787-10s are currently being used for premium transcontinental service between Newark and Los Angeles (LAX) and San Francisco, in addition to a number of international routes: If, on the other hand, you’re flying on one of United’s 777-200ERs, 767-300ERs, 787-8s or 787-9s, you might not be as lucky. The 787-10 has all 44 of its Polaris seats spread across 11 rows in a single cabin. Here are the one-way cost for Polaris award tickets booked through Singapore: While these costs are relatively higher than United and Aeroplan, especially for trips to Europe and Asia, the ability to mix and match your transferable points (by transferring some Ultimate Rewards and some ThankYou points, for example) is a nice option to have. They feature either 30 or 46 Polaris seats laid out in a 1-1-1 configuration. See, United’s dreaded eight-across international business class, 777-300ER Polaris Hong Kong (HKG) to San Francisco (SFO), 777-200 Polaris Washington D.C. (IAD) to Frankfurt (FRA), switching to a 777-200 with old seats on Dec. 3, 2019, switching to 2x daily 777-200s on Oct. 26, 2019, all three variations of the 787 Dreamliner, United recently announced plans to begin retrofitting its 787s, TPG Senior Writer JT Genter flew the first 772 retrofitted with Polaris seats, several different programs that make it easy to book awards on United, transferring Chase Ultimate Rewards points, effectively using variable/dynamic pricing, Singapore’s KrisFlyer program has undergone some devaluations in recent years, Calling all Queen’s Gambit fans: There’s a new hotel room in Lexington, KY, just for you. 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