excuse for not wearing one or you are not able to wear one, for example, because of your However, for those placed under tier 3 and tier 4 restrictions, their stay should only be as long as reasonably necessary and they should return home as soon as practical. Objective: To manage interactions at the venue resulting from service of food and drink. Hospitality venues such as pubs, restaurants and cafes — including those inside hotels and other accommodation — must take last orders at 10pm and be closed between 11pm and 5am. For example, a sauna designed for 4 people should only be used by 2 people at the same time.–Facilities should operate with 2m social distancing, including marked seating points in each room.–Guests should be given fixed times and staggered slots to enter the sauna or steam room.–Where technically possible, increase air flow and air changes to the maximum possible.–Ensure that saunas, steam rooms and any equipment are cleaned regularly, at the beginning and end of the day and at regular intervals in-between, determined by the risk assessment. Online: working safely enquiry form, Objective: To reduce risk to the lowest reasonably practicable level by taking preventative measures, in order of priority. Objective: To maintain social distancing wherever possible for workers, on arrival and departure and to enable handwashing upon arrival. As an employer, you also have a legal responsibility to protect workers and others from risk to their health and safety. The accommodation provider and guest should discuss next steps as soon as possible. Objective: To change the way work is organised to create distinct groups and reduce the number of contacts each worker has. For example, asking guests and staff to walk on the left, to give priority to those ascending stairs, or indicating ‘passing points’ where the walkway is widest. Where possible, using the same pairs of people for loads where more than one is needed. If individuals have tested positive whilst not experiencing symptoms but develop symptoms during the isolation period, they should restart the 10 day isolation period from the day they develop symptoms. Complete a COVID-19 risk assessment. If this cannot be arranged, we encourage businesses to provide a refund as they have for customers during the broader period of national restrictions, which may depend on the terms of the booking contract. People in the same support bubble can stay overnight with each other as they count as one household. Staggering break times to reduce pressure on the staff break rooms or places to eat. Workstations should be assigned to an individual as much as possible. Adjusting put-away and replenishment rules to create space for social distancing. The restrictions across the UK mean holidays, even domestic ones are not permitted. The owners of hotels and other guest accommodation have a duty to reduce workplace risk to the lowest reasonably practicable level by taking preventative measures. Any PPE provided should fit properly. Apply appropriate social distancing measures, including during boat hand over. Providing only disposable condiments or cleaning non-disposable condiment containers after each use. The actions the HSE can take include the provision of specific advice to employers through to issuing enforcement notices to help secure improvements. Employers have a duty to consult their people on health and safety. Enforcement of the law remains a matter for the police. Using signs and posters to build awareness of good handwashing technique, the need to increase handwashing frequency and to avoid touching your face, and to cough or sneeze into a tissue which is binned safely, or into your arm if a tissue is not available. Holding meetings outdoors or in well-ventilated rooms whenever possible. When in the workplace, everyone should make every reasonable effort to comply with the social distancing guidelines set out by the government (2m, or 1m with risk mitigation where 2m is not viable). – Making information available to guests on the increased risk of using these facilities. Encouraging guests to wear coverings on communal corridors. Businesses must remind people to wear face coverings where mandated. Using simple, clear messaging to explain guidelines using images and clear language, with consideration of groups for which English may not be their first language and those with protected characteristics such as visual impairments. Outdoor accommodation (i.e. If you have booked accommodation and you’re unable to travel due to government restrictions, you should be entitled to your money back. At the start of this document we described the steps you should take to manage COVID-19 risk in the workplace. The British Beer and Pub Association can also provide further resources and information. This could help contain clusters or outbreaks. Considering minimising lift usage from reception, and providing clear signage for new lift rules, Where offering room service, taking measures such as dropping butler’s trays outside door, and encouraging tips to be added to the bill. Share it with all your staff. There is also a wider system of enforcement, which includes specific obligations and conditions for licensed premises. Adapting to COVID-19 measures will inevitably result in changes to operating policies, processes and procedures of hotels, indoor, outdoor attractions and business event centres and venues. – keeping the activity time of any activity where social distancing cannot be maintained as short as possible – using back-to-back or side-to-side working (rather than face-to-face) whenever possible – reducing the number of people each person has contact with by using ‘fixed teams or partnering’ (so each person works with only a few others) – Using fixed screens or barriers to separate people from each other. Consider the ability to perform housekeeping, whilst maintaining social distancing, if the guest is in the room they should be requested to leave the room, unless they are self-isolating. This capacity refers to the total number of people per event and does not include venue staff. Public health is devolved in Northern Ireland, Scotland and Wales; this guidance should be considered alongside local public health and safety requirements and legislation in Northern Ireland, Scotland and Wales. People must not socialise with anybody outside of their household or support bubble in any indoor setting, whether at home or in a public place. From 2 December, accommodation providers must take into account the government’s local tier system that sets out information for businesses. Weddings and civil partnership ceremonies are permitted with up to 15 people. Accommodation providers should communicate to all customers, including those with existing bookings, reminding them not to travel outside the area unless it is essential (such as for work purposes or attending a funeral). A risk assessment is not about creating huge amounts of paperwork, but rather about identifying sensible measures to control the risks in your workplace and making a record of the significant findings. Particular consideration should be given to: Considering minimising lift usage from reception, and providing clear signage for new lift rules. on campsites). hospitality venues such as cafes, restaurants, pubs, bars and social clubs; with the exception of providing food and non-alcoholic drinks for takeaway (until 11pm), click-and-collect and drive-through. Using non-contact deliveries where the nature of the product allows for use of electronic pre-booking. By continuing to browse you consent to our use of cookies. Fuller considerations for hostel operators are set out by UKHospitality guidance, but particular consideration should be given to ensuring that hostels operate within the current government guidance on social mixing outside of household groups. It is breaking the law to discriminate, directly or indirectly, against anyone because of a protected characteristic such as age, ethnicity, sex or disability. Either shutting shared shower facilities or assigning them to one household group, (i.e. Putting up a visible cleaning schedule can keep it up to date and visible. Considering removal of items from the room that are not likely to be needed by guests. Minimising the number of people outside your household or support bubble travelling together in any one vehicle, using fixed travel partners (e.g. indoor and outdoor leisure, games and recreation facilities such as bowling alleys, skating rinks, go-karting venues, indoor play and soft play centres and areas (including inflatable parks and trampolining centres), circuses, fairgrounds, funfairs, water parks and theme parks, animal attractions (such as zoos, safari parks, aquariums, and wildlife centres). Cleaning procedures for the parts of shared equipment you touch after each use, thinking about equipment, tools and vehicles. Recognising that cleaning measures are already stringent in kitchen areas, consider the need for additional cleaning measures. However, they must not host conferences, exhibitions, trade shows, private dining events or banquets (other than where these are only attended by employees of the venue itself). Operators should be careful to avoid giving credible, detailed information that could help a hostile entity identify an attractive target and carry out an attack. Experts say the risk of catching COVID-19 during a hotel stay is low. In applying this guidance, employers should be mindful of the particular needs of different groups of workers or individuals. You should consider the relevant sections of workplace guidance published by BEIS as well as relevant guidance on Pubs and Restaurants and the UKHospitality guidance for catering requirements. If people need to travel they should stay local - meaning avoiding travelling outside of their village, town or the part of a city where they live - and they should reduce the number of journeys overall. Increase ventilation by keeping doors and windows open where possible and running ventilation systems at all times. an assessment for all sites, or parts of sites, that have been closed, before restarting work, cleaning procedures and providing hand sanitiser, before restarting work. Theatres, concert halls and cinemas may stay open beyond 11pm in order to conclude performances that start before 10pm. The people who do the work are often the best people to understand the risks in the workplace and will have a view on how to work safely. Cleaning shared vehicles between shifts or on handover. Below is the hotels and other guest accommodation guidance setting out the restrictions that are in place for tier 1: Medium alert. For example, having only staff collect and return empty glasses to the bar. This means all food and drink (whether or not alcoholic) must be ordered from, served at and consumed by seated customers. Objective: To help workers delivering to other sites such as factories, logistics sites or customers’ premises to maintain social distancing and hygiene practices. People should maintain social distance when exercising with anybody who is not in their household or support bubble, and avoid any activity which requires close contact. This guidance around working safely during COVID-19 should ensure that volunteers are afforded the same level of protection to their health and safety as others, such as workers and customers. However, people may leave home to secure their second home, caravan or boat in order to avoid it posing a risk of harm/injury to themselves or others. You cannot travel to a different tier 3 region to use holiday accommodation. You must keep a temporary record of your customers and visitors for 21 days, in a way that is manageable for your business, and assist NHS Test and Trace with requests for that data if needed. People cannot leave or be outside of the place they are living unless they have a. This includes renting rooms in your private home to holiday makers. A summary of key restrictions relating to tier 2: High and tier 3: Very High areas can be found in the table below. mindful that the wearing of a face covering may inhibit communication with people who rely This guidance provides advice on how to open hotels and other guest accommodation safely while minimising the risk of spreading COVID-19. PPE protects the user against health or safety risks at work. Employers and workers should always come together to resolve issues. This exemption extends to performance/screening areas within the premises of another venue such as a pub, hotel or holiday park. Where possible increasing safe ventilation. 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