As a result, we decided to get the complete Good Sam package. I called Good Sam and they wanted to send out a Mobil mechanic. Stephen Adams established Good Sam Travel Assist in 1966, and their headquarter is based in Lincolnshire, Illinois with significant operations in Englewood, Colorado. Sorry. Coach Net vs Good Sam: Which One Is Better? Additionally, it wasn’t certain that the oil loss would actually be a warrantable issue. FYI- Tow bill was $1500.00 for a 42 ft motorhome. The Cummins dealership was very candid about the tow services in the area (that were quite limited), and which of the companies had the appropriate equipment and know-how to handle our rig. It doesn't matter if you are the top sales person in the company, if you don't trick enough people into buying their good sam memberships you won't have a job. Traditional Auto Insurance Auto Claims Adjusters will do their best to tend to your claim, but remember, their RV expertise is limited. Please allow us an opportunity to look into this matter further. after I complained hard enough finally got a phone call from a tech, he said he just now got the into from dispatch and would be there in 30 minutes...........wrong told andy stay where you are going home ... spent 3 1/2 hours in florida heat, 96 degress with heat index of 108 degrees ......I will be closing my good sam reward too..terrible customer service. A good service will be a great help during emergencies. Please provide your membership number in a private message. STAY AWAY: I just had my 2015 Tiffin towed 52 miles to a Cummins dealer. The overall rating of the company is 1.5 and consumers are mostly dissatisfied. Good Sam Club was first mentioned on PissedConsumer on Mar 25, 2016 and since then this brand received 175 reviews. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. Thank you for providing your feedback and letting us know about your experiences. The primary reason I switched from AAA to Good Sams was due to there being no limits for Good Sams Roadside Assistance. I called regarding getting a broke down vehicle towed today and was informed that my membership has been cancelled. The car is 1 mile from my house but they are saying their system shows it's 2 miles and they want to charge for overages again. I have my Fifth... needed assistance for the first time, called at 12 noon to have tech dispatched, we waited 3 1/2 hours recieved 6 text eta's and promised follow up call to see what the problem was .... never got a update phone call as it was promised with what was wrong. Good Sam Club ranks 312 of 1675 in Service Centers and Repairs category. Review #1786053 is a subjective opinion of poster. 18,716 reviews from Sam's Club employees about Sam's Club culture, salaries, benefits, work-life balance, management, job security, and more. Please provide your Good Sam Roadside Assistance membership number and contact number in a private message. Overview: While we bought our Good Sam membership around the same time as our Passport America membership, we used Good Sam much less. 2.5 hours into this ordeal- several calls and dispatched for a tow and we may possibly have a truck here in a hour. 1,310: 1,296: 12/15/20 07:30pm: Good Sam Insurance This service is not worth having. We’ll start sending you the news you need delivered straight to you. Established in 1984, Good Sam has successfully handled more than two million roadside breakdowns, as evidenced by their A+ rating as an accredited Better Business Bureau company.Although they may be a household name for RV users, both because of their roadside assistance plans and nationwide network of approved campgrounds, Good Sam's coverage for traditional automobiles, … After all of this I'm not renewing my service. Most commonly, consumers tend to contact Good Sam Club to ask questions about: Product/ Service, Request for Information, Payments and Charges. Called Good Sam. You pay them a fee. PLEASE ACCEPT THIS REVIEW AS A WARNING NOT TO BUY THIS SERVICE AS THEY DO NOT FULFILL THEIR OBLIGATIONS TO THEIR CLIENTS. find a insurance company that doen't have members pay for others. Cancelled my auto renewal 3 years ago. We waited 2 hours before they could find a towing service that was in their network etc. Sam’s Club is a membership-based retailer that offers savings and discounts on a wide range of options, including food and drinks, clothing, electronics, and furniture. Given that a place like Sam’s Club isn’t a place where you will get top level service (ring resizing, assistance from a knowledgeable diamond or jewelry expert etc) it just doesn’t add up for me. I have worked as a mechanic so I knew what I was talking about. We set a high customer service standard and apologize for the situation you have had. The main reason why we didn’t use Good Sam as much is that it only offers a 10% discount, which, compared to a 50% discount, is nothing to call home about. I would never recommend Good Sam to anyone. Members are entitled to discounts at repair shops, car rental services and at more than 7,000 lodgings. Other than some difficulties actually getting the call to go through/connect (in a reasonable cell service area), and some misrouting, the agent that we received was extremely polite, attentive, and responsive. The agent noted all of the information, and informed me that she needed to verify the service availabilities and pricing, and that she would call me back, no later than 30”. we had to call ourselves to get info that should have been done. Called Freightliner, as we were under our warranty period. The company talked me into having them do a routine oil and grease job. Needed a tow. I wish I could provide negitive stars. User's recommendation: stay away from them unless you like doing business with companies of the callibur. I had AAA and never had this problem! 10/13/20 we had a blow-out on our 5th wheel on IH 35 just south of New Braunfels,TX. MORE LIKE BAD SAM. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. User's recommendation: Do not waste your $ or give them your info to sell. No show! I cannot believe this is legal. Well I am very dissatisfied with y'alls service. Do you have something to say about Good Sam Club? Enjoy reading our tips and recommendations. You can find contact details for Good Sam Extended Service Plan above.. ComplaintsBoard.com is an independent complaint … Cummins only offers warranty-related towing the 1st year. All Rights Reserved. The call I made was to a towing service not Good Sam. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. What is your customer experience with Good Sam Club? Review #2006678 is a subjective opinion of poster. Today I received a letter thanking me for my automatic renewal. Original review: March 27, 2020. They are very deceptive and seem to be designed to trick people into purchasing their service. They refused the tow. Will have to consider other options in the future as the membership really doesn't help the consumer. Recent recommendations regarding this business are as follows: "Worst company ever. The price level of this organization is high according to consumer reviews. Good Sam Roadside Assistance may have mixed customer reviews, demand membership, and plenty of terms and conditions, but it also has a rich package breakdown and solid pricing. FAQ. They don't care about sales or the customers. Have a good day and thank you for your membership. But, I was wrong: they paid the full amount of my towing! User's recommendation: treat others how you wish to be treated. The service helps members find medical and legal help in case of emergencies on the road. Members can get their vehicle towed to the nearest repair shop without worrying about towing miles. I did not want to sit alongside the highway waiting on a Mobil mechanic knowing they couldn’t help me. The Good Sam Extended Service Plan, which was designed for Good Sam by Affinity Brokerage, LLC, a Colorado surplus lines brokerage (Lic. Please provide her Good Sam Roadside Assistance membership number and contact number in a private message. How do I know I can trust these reviews about Good Sam Roadside Assistance? Got a flat on the 5th wheel, called, waited 2.5 hours - no show. The main difference between Good Sam’s two plans is the Platinum plan includes discounts on hotels and rental cars. It's not easy to keep and/or maintain world class service, but it appears they are trying hard to do so. Review #2029670 is a subjective opinion of poster. Hardly anyone has been in contact.. We did have roadside coverage for the MH through our auto insurance, but we were leery of what would actually occur should we ever need a tow. The grease had caught fire because it had got so hot. While they had one nice diamond, the quality was inconsistent (had a few poor quality diamonds). And the possibility of the wrecker not showing up and having to walk back to use someone else's phone. Once they get you on their list they hound you continuously. I'm cancelling my policy. Thank you! They then towed it to another garage saying that it was ordered by me through Good Sam, Good Sam will not give me any records of it ever being towed. On hold 15 min. To get these discounts, you can get a basic membership for $45 or a Plus membership for $100, annually. Rude and customer service does not care about helping customers. Total scam. Good Sam Enterprises, LLC. There is not enough information available to create the chart. Lauren Fix, also called The Car Coach, is an automotive and auto finance expert. She has paid for Good Sam for 16 years and never used it and IS A PLATINUM USER! Four miles and hour. We called the Cummins dealer in Odessa and asked if they could come out and clear the codes. The Only thing this company cares about is selling good sam memberships. Updated on 12/16/2020: So, this is an update of my review from October 2020. Not sure why. Needless to say, the HD tow bill was painful! Automatically family coverage: We stopped to get fuel in a small town. We value your privacy. The company then took my motorhome put over 1500 miles on the coach and stole parts off of the unit. At 5:00 the service called and said they would be there in 20 minutes, I told them to forget it that I changed the tire myself. We wrote a letter to the organization after the difficulties we received, and we were pleased with the response. Still waiting for Good Sam to call back 24 hrs later. It doesn’t matter your travel-style or RV type. Known for its roadside assistance services for RVs, boat trailers and motorbikes, apart from standard passenger vehicles, Good Sam Roadside Assistance offers support in the U.S., Canada and Mexico. I went to Sam's Club to take advantage of the senior hours that were available and was more than happy with the employees, service, products that were available. Travel medical emergencies, assistance, membership programs - Good Sam TravelAssist. Don’t waste you money on this service! What happened? Review #1869502 is a subjective opinion of poster. Thank you for providing your feedback and letting us know about your experience. User's recommendation: Be very wary of this company. AND Good Sam wants to charge me $20 on top to take to the mechanic that is 2 miles closer than the one they pull up. Fast forward to two weeks ago.... We were driving through CO mountains, on our way to Utah, up from South Texas. Thank you for your time and post. Good Sam Club Membership Review. What a scam! First time I had to use Good Sam, I was not able to - no fault of Good Sam's. Review #2052230 is a subjective opinion of poster. She was true to her word, and called back with the good news that both the MH and loaded trailer would be towed (requiring two tow rigs) to the Cummins dealership and by the tow company Cummins strongly recommended...all covered by our Good Sam policy. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. I lost a wheel bearing in Wyoming and had to be towed about 50 miles to get to a repair facility. It doesn’t do any good to call customer service. Why aren't y'all more like triple a. Please allow us an opportunity to look into this matter further. I called customer service a few days later and never heard back from them. Please allow us an opportunity to look into this matter further. There are no grounds for a class action. ConsumerAffairs is not a government agency. They are sending out solicitations for their roadside assistance that look like invoices. 6,137 Sam's Club reviews. With using someone else's phone is the issue of calling them and GS having to call back many times to get this done. The prices were too high as well. Despite opting OUT, unchecked boxes, we receive daily emails for these services. Reviews Good Sam TravelAssist. The first time I used them they said it was now 10 miles and I would need to pay overages for anything over that. We apologize for the experience you have had with Good Sam Roadside Assistance. This company is not yet accredited. Unsubscribe easily. Discounts: We value your privacy. 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